Frequently Asked Questions?

You are in London and my company is not! Wouldn't distance be a barrier?
Definitely not! We have clients all around the globe. We look at the needs of our clients and how we can support you best. Coaching can be done in person if that is convenient to you. However, most coaching is done by telephone, but we use a combination of on-site and telephone sessions, this is dependant on your requirements.

Often we meet with a person or team initially in person-and perhaps monthly or quarterly thereafter, our aim is to take all the hassle out of the relationship and create a platform that will match both of our needs.

What are the common reasons companies hire Executive/Corporate coaches?
Coaches typically are hired in an organization environment for different reasons. For example, to perform executive assessments for leadership development and/or succession planning, to work through leadership development, to work with a new executives, or managers in new positions, and areas such as a "blind spot" low productivity, disorganization, weak people skills, inability to delegate, poor presentation skills, etc. which weakens his or her performance. To coach teams on vision/mission development, best practices or other issues identified by the team.

We already have so much going on in our organization, how would we make time for coaching?
We make time for the things that are important to us. And is there ever, really, a "right time" for an individual or organization to begin to address the challenges that lay around us through coaching? Whether you're in the midst of a merger, a downsizing, a lawsuit, a new project, an expansion the truth is that in business today, change is the norm. In fact, coaching can really help morale, communication and productivity during turbulent times.

Will you offer what I need?
All the work we do with you is tailored to your individual needs. You are in the driving seat and choosing the agenda, with the intention of improving and developing your life, work and business considerably.

We have a tight budget this year. How could we afford your service?
Once we have assessed your challenges, there are simpler and more comprehensive ways to proceed. For example include number of hours and number of people; we work with individuals and with groups/teams/departments. Projects can be broken down into steps. You tell us what your budget is and we will do our best to find a way to work within it.

I've heard that coaching requires confidentiality, but as an employer/manager, how can I get any feedback about what is happening in the coaching process?
Confidentiality is essential to the coaching process; at the same time, the line manager or company naturally has the right to know how the coaching is progressing. We ask each person being coached to have a joint meeting with their direct manager and with the Coach every six weeks. These meetings provide an opportunity for the staff member being coached to discuss how the coaching process is proceeding, aligned with their and objectives. This will also provide an opportunity for your manager to give feedback and/or to suggest additional objectives. Additionally, the staff member being coached are asked to complete a Coaching Plan listing developmental objectives which can be shared with his or her line manager.

How do you begin the coaching process with an individual?
The initial coaching session is basically a get-acquainted process in which the individual's background, current situation, challenges and goals are explored. The Coach answers any questions or concerns and explains the coaching structure (time, how often, where, confidentiality, etc.). When it is clear that the individual chooses to work with the Coach, discussion about the objectives of coaching is begun. The Coach may give the client a number of assessments to complete between sessions (or spread out over the first few weeks) or ask to review assessments that have already been done. The process of developing a Coaching Plan is initiated, including agreement on how the desired outcomes will be measured.

How can you work with me if you have not had direct experience in my industry?
Coaching is the technology of human interaction; people issues are the same in every industry-morale, accountability, communication, interpersonal relationships, conflict, management skills, etc. Our clients are from a wide variety of industries of the public and private sector. The process essentially is the same for coaching individuals in corporations or in their own businesses. The client sets the agenda for each coaching session, no matter where the client is employed.

How does coaching differ from consulting?
Our view is that coaching and consulting are on a continuum; that is, good consultants probably do some coaching and good Coaches probably do some consulting! However, consultants typically are called in to study a particular problem and to make recommendations from their position of expertise. A Coach works with individuals and groups to discover what they want to accomplish, seeking to bring the clients' wisdom forth to create the outcome or solution. Coaches also work on who the client is being as well as on what the client is doing. A Coach will often work with a client a minimum of six months to a year, serving as an objective advocate as the client actually implements the desired outcomes.

Would I be able to talk to some individuals whom you have Coached?
Absolutely. We will be happy to provide you with specific references.

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